ORET — Optify Restaurant Evaluation Tool
Basic Info
Inspection Checklist
Evaluation Summary
1. Customer Experience (Max 30)
—Customer experience is poor. Exterior, cleanliness, service speed, or ambiance are significantly below expectations; urgent service and housekeeping improvements are required.
Customer experience is average. Some basics are in place, but inconsistent service or environment reduces guest satisfaction; prioritize training and floor supervision.
Customer experience is good. Guests generally receive friendly, timely service in a clean, comfortable space; continue routine checks to lift consistency.
Customer experience is excellent. Team delivers friendly service, minimal waiting, and a well-kept, appealing space; maintain standards and celebrate wins.
2. Food & Beverage Quality (Max 30)
—Food & beverage quality is poor. Issues with taste/consistency or presentation undermine value perception; immediate kitchen QA and recipe adherence needed.
Food & beverage quality is average. Mixed results on taste, clarity, or portion value; schedule taste panels and tighten plating standards.
Food & beverage quality is good. Menu is clear, dishes are consistent and well presented; keep monitoring peak-time execution.
Food & beverage quality is excellent. Consistent flavors, appealing presentation, and balanced value; maintain documentation and training.
3. Operations & Efficiency (Max 20)
—Operations are poor. Delays, low coordination, or visible waste; implement line checks, waste logs, and shift briefs.
Operations are average. Basic tools exist but aren’t consistently used; refine POS/QR flows and expedite board routines.
Operations are good. Orders flow efficiently with minimal waste; keep Kaizen reviews to remove friction.
Operations are excellent. Quick delivery, strong teamwork, and smart tech use; capture SOPs to sustain.
4. Marketing & Visibility (Max 20)
—Marketing is poor. Weak presence, outdated listings, or missing partnerships limit discovery; fix the basics urgently.
Marketing is average. Some channels are active, but reviews/promos lack cadence; define a monthly calendar.
Marketing is good. Active profiles, working promos, and visible partnerships; keep responding to reviews promptly.
Marketing is excellent. Strong social proof, smart promos, and strategic partners; sustain content rhythm.