Ambiance standards are poor. Screens, lighting, and environment controls are not maintained. Customer experience is negatively affected. Immediate attention to outlet environment is necessary.

Ambiance is acceptable. Most environmental elements function correctly, but some inconsistencies remain (e.g., lighting or temperature). Regular checks can stabilize conditions.

Ambiance is good. Screens, lighting, aroma, and temperature controls are all well-managed. Customers experience a welcoming and comfortable environment.

Hygiene standards are poor. Staff uniforms, dining area, kitchen, and waste management are not properly maintained. Customer safety is at risk and urgent cleaning routines are required.

Hygiene is acceptable. Most areas are maintained, but occasional lapses in kitchen or dining area cleanliness weaken consistency. Routine reinforcement is needed.

Hygiene is good. Uniforms, dining areas, kitchens, and waste management are all properly handled. Cleanliness supports both safety and customer satisfaction.

Inventory & pest control are poor. Stocking, expired items, and pest monitoring are neglected. Food safety risks are high. Immediate corrective measures are required.

Inventory & pest management is acceptable. Most practices are followed, but occasional oversight in stocking or pest checks reduces reliability. Stronger supervision will help.

Inventory & pest management is good. Stocks are maintained, expired items removed, food stored properly, and no pest issues noted. Safety standards are upheld.

Outlet manager performance is poor. Feedback collection, customer interaction, and politeness are lacking. Service flow is disrupted and retraining is urgent.

Outlet manager inspection is acceptable. Most customer engagement steps are followed, but gaps remain in consistent politeness and feedback handling. Improvement is needed.

Outlet manager inspection is good. Managers are polite, proactive, and consistent in greeting, feedback, and explanation. Customer experience is enhanced.

Delivery associate standards are poor. Menu distribution, vehicle cleanliness, and external outlet upkeep are neglected. Delivery service quality is compromised.

Delivery associate performance is acceptable. Most tasks are executed, but lapses in distribution or outlet upkeep appear. Monitoring is required.

Delivery associate performance is good. Menus are distributed properly, vehicles are clean, and outlet surroundings are maintained. Service standards are strong.