OHI — Operational Health Index
Outlet Details
Inspection Checklist
OHI Summary
1. Labor (2 questions)
—Labor standards are in serious negligence. Staff grooming and task compliance are largely ignored. This undermines both service quality and hygiene. Immediate corrective training and close monitoring are required.
Labor practices are in the warning zone. Some staff meet grooming and service expectations, but gaps remain. Inconsistency affects guest experience. Stronger supervision and routine checks are advised.
Labor discipline is acceptable but slipping. Most grooming and service tasks are followed, yet minor lapses show up. Reinforcing daily routines will help prevent decline. Refresher training is recommended.
Labor standards show excellent discipline. Staff consistently maintain grooming and follow service tasks correctly. Customers benefit from professional presentation. Sustaining this culture sets a high benchmark.
2. Food Cost (4 questions)
—Food cost management reflects serious negligence. Wastage, temperature logs, and inventory checks are poorly managed. This risks safety and profitability. Urgent adherence to control measures is critical.
Food cost practices are in the warning zone. Some controls like logs or inventory checks are applied, but gaps in consistency exist. Waste monitoring must improve to stabilize operations.
Food cost management is acceptable but slipping. Most logging and storage processes are followed, but occasional oversight reduces accuracy. Strengthening routine monitoring will prevent regression.
Food cost shows excellent discipline. Wastage, temperature, storage, and inventory are all tracked correctly. Processes are efficient and well-documented. Maintaining this will maximize savings and safety.
3. Operating Costs (5 questions)
—Operating costs are in serious negligence. Pest checks, dashboards, financial records, and hygiene logs are not properly executed. This weakens both compliance and performance. Immediate recovery action is required.
Operating costs fall into the warning zone. Some reporting and hygiene systems work, but important gaps remain. Financial monitoring and pest routines must be reinforced.
Operating costs are acceptable but slipping. Most practices are in place, but lapses in documentation and follow-up reduce reliability. Consistency checks are recommended.
Operating costs show excellent discipline. Pest routines, records, and dashboards are managed effectively. Hygiene is tracked daily. Strong control contributes to smooth operations.
4. Sales Systems (3 questions)
—Sales systems are in serious negligence. Customer interviews, menu experiments, and taste checks are not done regularly. This blocks insight-driven growth. Immediate corrective planning is needed.
Sales systems are in the warning zone. Some customer insight and menu testing exist, but results are inconsistent. Improvements are needed to avoid missed opportunities.
Sales systems are acceptable but slipping. Key practices are mostly followed, but monitoring is not always consistent. Reinforcement will secure steady improvement.
Sales systems show excellent discipline. Customer insights, menu testing, and taste checks are applied consistently. This enables strong customer engagement and product innovation.
5. SOP & Checklists (8 questions)
—SOP & Checklists are in serious negligence. Daily routines, manuals, and hygiene checks are neglected. Operational flow is disrupted. Immediate retraining and strict oversight are necessary.
SOP & Checklists are in the warning zone. Some daily and weekly routines are followed, but critical steps are missed. Stronger control can prevent slippage.
SOP & Checklists are acceptable but slipping. Most procedures are executed correctly, but occasional lapses weaken reliability. A focus on routine discipline will help.
SOP & Checklists show excellent discipline. Opening, closing, audits, manuals, and hygiene routines are fully adhered to. The outlet runs with consistent structure and control.
6. Organizational Discipline (11 questions)
—Organizational discipline shows serious negligence. Reporting, meetings, documentation, and dress code compliance are poor. This weakens accountability and leadership. Immediate intervention is required.
Organizational discipline is in the warning zone. Some reporting and documentation are done, but many processes lack consistency. Stronger oversight will improve accountability.
Organizational discipline is acceptable but slipping. Most reports and meetings are delivered, yet gaps in timeliness and uniformity remain. Reinforcing structure will sustain standards.
Organizational discipline shows excellent discipline. Reports, documentation, meetings, and dress code compliance are all strong. The outlet operates with professionalism and control.
7. Customer Intelligence (3 questions)
—Customer intelligence is in serious negligence. Feedback, repeat customer analysis, and staff awareness are not in place. This limits responsiveness to customers. Urgent improvements are needed.
Customer intelligence falls into the warning zone. Feedback systems exist but are inconsistent. Better documentation and communication are necessary.
Customer intelligence is acceptable but slipping. Most processes are applied, but lapses reduce customer insights. Maintaining strong reporting will prevent missed signals.
Customer intelligence shows excellent discipline. Feedback, repeat tracking, and staff awareness are well-handled. This creates strong customer focus and service adaptation.
8. Location Strategy (2 questions)
—Location strategy is in serious negligence. Feasibility studies and outlet scouting reports are not maintained. This undermines growth planning. Urgent corrective work is required.
Location strategy is in the warning zone. Some scouting activities are done, but not regularly. A systematic review process is needed.
Location strategy is acceptable but slipping. Feasibility and scouting are mostly covered, but occasional neglect risks future planning. Monitoring consistency is advised.
Location strategy shows excellent discipline. Feasibility studies and scouting reports are consistently updated. Expansion planning is strong and proactive.
9. Central Systems (3 questions)
—Central systems show serious negligence. Delivery, kitchen planning, and resource distribution are poorly tracked. This disrupts efficiency. Immediate process correction is required.
Central systems fall into the warning zone. Some planning and tracking exist, but consistency is weak. Regular updates are required to stabilize operations.
Central systems are acceptable but slipping. Most central processes are followed, but gaps remain in documentation. Reinforcement will improve coordination.
Central systems show excellent discipline. Delivery logs, kitchen planning, and resource strategies are all managed effectively. Operations benefit from strong alignment.